Graduate Trainee – Customer Support at Freshworks. Freshworks hiring Graduate Trainee for 2022/2023-Apply Now
1. About Company:
Freshworks is a dynamic and innovative software company with a mission to empower businesses to deliver exceptional customer and employee experiences. Based in San Mateo, California, Freshworks is dedicated to creating affordable, user-friendly, and rapidly deployable software solutions. With a global presence spanning 13 locations, Freshworks serves over 65,000 companies, ranging from startups to established enterprises. The company’s software-as-a-service offerings enhance customer experiences (CRM, CX) and employee experiences (ITSM), and it has earned recognition from prominent sources like CNBC, Forbes, and Bloomberg.
2. Job Role: Graduate Trainee – Customer Support
Are you a recent graduate brimming with enthusiasm, looking to kick-start your career in the world of customer support? Freshworks is seeking Graduate Trainees to join their Customer Support team in Chennai, Tamil Nadu. As a Graduate Trainee, you will play a pivotal role in providing technical account management and troubleshooting assistance to customers. If you’re passionate about solving problems, assisting customers, and diving into new technologies, this role offers an exciting opportunity to grow and excel.
3. Detailed Information about Role and Responsibilities:
As a Graduate Trainee in Customer Support, your responsibilities will include:
- Troubleshooting and resolving technical issues for customers.
- Providing effective written and oral communication to address customer queries.
- Demonstrating empathy and understanding towards customer needs.
- Thriving in a fast-paced, performance-driven environment.
- Learning and adapting to new technologies and concepts.
- Being flexible to work in rotational shifts, regions, and markets as per business requirements.
- Utilizing prior internship experience in B2B or product companies as an added bonus.
- Maintaining a clear record with no standing arrears.
To succeed in this role, the following qualities are desirable:
5. Education Requirement:
- Graduated in 2022 or 2023.
6. Experience Requirement:
- 0-6 months of work experience.
- Traits such as clear communication skills, empathy towards customers, adaptability to fast-paced environments, and curiosity to learn new technologies.
- What does the Customer Support team focus on?
- The Customer Support team handles technical account management, troubleshooting, and issue resolution for customers.
- What traits are essential for success in this role?
- Strong written and oral communication skills, empathy towards customers, adaptability to a fast-paced environment, and a willingness to learn new technologies are crucial traits.
- Is prior experience necessary for this role?
- No, this role is open to recent graduates with 0-6 months of work experience.
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- Company: Freshworks
- Education: Any Degree
- Experience: Freshers /2022/23
- Job Role: Graduate Trainee
- Location: Chennai, Tamil Nadu, India
- CTC: Not Disclosed
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