Hiring Alert: Oracle is hiring for Technical Analyst 1, apply now…Join Oracle as a Technical Analyst 1 (Support) in Bengaluru
Company Description
Oracle is a global leader in cloud applications and platform services, known for its innovative software solutions and infrastructure technologies. With a mission to help people see data in new ways, discover insights, and unlock endless possibilities, Oracle serves thousands of customers worldwide across various industries. Our commitment to excellence and customer satisfaction drives us to continually push the boundaries of technology.
Job Description
Oracle is seeking a motivated and skilled individual to join our team as a Technical Analyst 1 (Support) in Bengaluru. This role involves providing exceptional support for front-end applications, performing backend investigations, and collaborating with various teams to resolve technical issues effectively.
Job Role and Responsibilities
- Front-End Investigations: Conduct thorough investigations on front-end applications, including capturing relevant information, applying fix tools, shadowing end users, and testing workflows internally and externally.
- Backend Techniques: Utilize backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers to resolve issues.
- Documentation: Document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle to ensure comprehensive records.
- Prioritization: Prioritize tasks based on severity, balancing client and business needs effectively.
- Collaboration: Work closely with various teams to ensure issues are addressed by the appropriate individuals.
Educational Requirements
- A bachelor’s degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.
Experience and Skills
- 0-2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Proficiency in SQL.
- Excellent interpersonal and communication skills to collaborate with global teams.
- Willingness to work the shift from 5.30 PM to 2.30 AM IST.
Additional Recommendations
- Highlight any internships or projects that demonstrate your experience in application support and incident management.
- Obtain certifications in SQL or relevant technical support areas to strengthen your application.
- Showcase your ability to manage and prioritize tasks effectively under pressure.
- Prepare to discuss any experience working in a support role, especially in a global context.
Job Location
- Bengaluru
Work Details
- Type: In-office, Full-time
- Days: 5 Days a Week
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