Ericsson is looking for Support Specialist hiring, Freshers to 3 years experience are eligible to apply…
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Ericsson is looking for Support Specialist hiring, Freshers to 3 years experience are eligible to apply…

About the Role

Ericsson are now looking for a 1st Level PTP Support Services. This job role is responsible for monitoring, coordination, support, management, and execution of reactive enquiry management activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Work and Responsibilities

P2P Support Services offers 1st level support to internal customers (Ericsson employees working in collaboration with the suppliers) as well as external customers (Ericsson’s Suppliers) in regard to the invoicing and payment process.

Responsible of timely execution of all tasks according to job description and the instructions received from the manager. Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.


Ensures a good collaboration with team members and all supporting functions across the company. Delivers all activities efficiently. Manages all activities of high complexity level.
Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
Participates in projects and represents the organization in meetings regarding the process or the ways of working.

Ensures that all documents/ presentations requested are created according to indications received and are delivered timely. Acts like a domain expert. Respects time schedule and working hours as communicated by the Manager. Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.

Responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure

Requirements

Education: Graduate in BCom, BBM, BBA or relevant degree
Minimum years of relevant experience: Fresher to 3 years into support role in Accounts payable

How to Apply to this Job
  1. Read the job details carefully: Begin by thoroughly reviewing the job description, requirements, and responsibilities on the job page to ensure the role is a good fit for your skills and qualifications.
  2. Scroll down to find the “Apply Now” : On the job page, navigate to the bottom to locate the “Apply Now” button or a similar call-to-action.
  3. Click on the “Apply Now” : Once you find the button, click on it to proceed with the application process.
  4. Redirect to the official application page: You will be redirected to the official application page, where you’ll find a form or an online application portal.
  5. Complete the application: Fill in all required fields in the application form with accurate and up-to-date information. Provide details about your personal information, educational background, work experience, and any other information requested.
  6. Attach relevant documents: If the application requires supporting documents like your resume, cover letter, or portfolio, make sure to attach them as per the provided instructions.
  7. Review and submit: Take a moment to review all the entered information to ensure its accuracy. Double-check that you have provided all necessary details and attached required documents.
  8. Submit your application: Once you are satisfied with the information provided, click on the submit button to send your application for consideration.
Company Details

Read the above job description carefully and prepare your resume and apply using the below link.

Apply link for the Support Specialist: https://jobs.ericsson.com/careers/job/563121759554257?domain=ericsson.com


Notice: Read the job description carefully before apply, Connect Kreations is not responsible for any of the job description, exams, aptitude and recruitment process. We here only provide the notification so that it can help more and more people to get job, internships. The Image used in this page is not an official image of any company or organizations. Apply at your own risk.


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Vicky Dev
Vicky Dev
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